Into the 2020, the newest CFPB acquired 1054 issues up against SPS. SPS rated Amount thirty-six certainly one of all monetary organizations for the most grievances.
Letter from SPS dated XX/XX/XXXX, states … My payment currently is 3 % <>. New payment is 4 % <>effective XX/XX/XXXX and scheduled to go up XX/XX/XXXX, and again to increased to 4.125 % and is effective again on XX/XX/XXXX and scheduled increase again XX/XX/XXXX to <>. I had applied for a loan mod back in XX/XX/XXXX, with no results. SPS wasn’t clear with their requests each time they asked for additional info and I was returning info on XXXX paperwork, but later several months, found they wanted the info on their paperwork, even though info almost same, just not on their paperwork, so in the end my paperwork was thrown out. I had to start all over and this took me about a month to mentally wrap my head around the chore I had to do AGAIN, but after calming down and receiving their forms. I reapplied in XX/XX/XXXX, a few questions about my paperwork again, they seem to question my paycheck status, they question why was I missing paychecks, I explained I only worked two days in first quarter of this year and I highlighted the info describing that, like year to date # s. Then they said I wasn’t reporting workman s comp checks. I explained, I am not reporting because I am not receiving, they found that odd for me not to be collecting. I explained I only work one day a week and I don’t qualify, I only work one day a week because I am a full time mother to my XXXX year old with XXXX, trying to transition him into adulthood since the school district did not. Another reason I need help with my loan mod, because he has cost me $ XXXX recently for XXXX assessment and <>for XXXX XXXX XXXX remapping to help him deal with real world. Finally it was in underwriting and they questioned that again. Finally, I find it is in its 30 day time frame starting XX/XX/XXXX, I received a resolution on XX/XX/XXXX explaining they were ount they showed as income was <>= ,000,000>, when in reality it is <>, because I am not working nor am I collecting unemployment, this is a discrepancy, I called XXXX and they suggested I reach out to you.
Criticism Info:
Full Complaint:The borrowed funds team will not mail me personally my personal statements when you look at the an effective fast trend. I did not discover my personal declaration up to five days in advance of my commission is born.
Issue Details:
Full Complaint:From the first date, I have always included a partial pre-payment of my principle. When the COVID-19 Pandemic shut down XXXX Florida, I called Select Portfolio Servicing and asked them two questions ; 1 ) would they lower the variable interest rate, which they increased last year, 2 ) what options do I have if I have a problem making the payments Today, I received my statement. The pre-payment of <0.00>was unapplied, even though the mortgage coupon was clearly marked for partial pre-payment. Rather than following their customer s wishes, they continue to charge interest charges for the <0.00>( and future ) pre-payments. At XXXX XXXX, I called, I was informed that I was enrolled in their forbearance program http://www.paydayloancolorado.net/haxtun/ and they told me that I could not withdraw from it. This is Forced Compliance of a Condition that was never agreed to.
Problem Info:
Complete Issue:Inside my bankruptcy last year my financial obligation is actually never ever reaffirmed from the my financial back at my financial by the my bank XXXX XXXX whom then transferred this loan so you’re able to SPS Maintenance with this specific action not one off my commission record try come submitted to my domestic mortgage over the past seven decades very lenders you should never actually acknowledge me personally because it doesnt show that I actually possess a house financing Therefore it has got caused it to be impossible in my situation so you can re-finance or get another kind of mortgage having a diminished notice rates except that the only that is being provided with my personal servicing organization right now thus i will be inside in a position to accessibility my personal collateral it has been going on consistently
Organization response:
Our team accessed this grievance in the social archives of your User Financial Safety Agency (CFPB). You could potentially file your own issue with the CFPB right here.
