66 HES: Service From the Vision of Customer Program Rating = Question #eleven Most readily useful dos Blocks try called “Top Block” Agent Rating = Question #ten Facilitator: Resource HES Solution Analysis Handout. Claim that the newest list and you may household pick surveys on House Event Expert system are quite other. Instruct the agents to use the new laminated decide to try whenever first appointment on consumer and you may looking at the new PEQ procedure. Highlight: 8-part scale score system PEQs are ed in order to users Score from seven otherwise 8 visit the site right here will be the secret solution specifications = “Greatest Cut-off” Good solution is an additional metric that has every analysis with an excellent score of five, 6, eight, or 8 Delight remark most of the concerns of the HES PEQ at this time around. Q: Can be the newest Representative otherwise Moving Agency get in touch with the customer once closure, if the buyers offered lower than beneficial comments or score into this service membership testing? A: Zero. The critiques as well as their statements are considered private. Failure to store that it private will cause removal of both the latest Representative from the “A” People otherwise ban the business regarding searching upcoming Attraction customer referrals. Extremely important to help you focus on!
67 Services Comparison Techniques Q: When is the solution comparison finished by who? Ler mais
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